Privacy Policy

Dr Batra's® is committed to protecting compliance with UAE PDPL, Bahrain PDPL, DIFC, and ADGM laws. This policy covers data collection, storage, and processing for patients from Dubai, Abu Dhabi, and Bahrain. Dr Batra's® Cyber Clinic/ Dr Batra's® Positive Health Clinic Private Limited ("Dr Batra's®") is committed to protecting personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL), DIFC Data Protection Law No. 5 of 2020, ADGM Data Protection Regulations 2021, and Bahrain’s Personal Data Protection Law (PDPL, Law No. 30 of 2018).

This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, including accessing our website www.drbatras.ae ("Website"). It applies to all data collected from Dubai, Abu Dhabi, and Bahrain users, including residents and patients receiving digital services.

We only collect and process personal data legally and ensure adequate security measures are in place. Your explicit consent is required for data collection, processing, and communication.
We do not sell, lease, or distribute personally identifiable information without your consent, except in compliance with applicable laws or as required for lawful purposes.

Ownership of the Website:

This Website is owned and managed by Dr Dr Batra's®. All references to Dr Batra's® shall be deemed to mean a reference to www.drbatras.ae. All information and content provided on this Website shall be the sole property of Dr Batra's® and all rights for distribution are reserved with Dr Batra's®.

Effect of this and related documents:

This Privacy Policy, our Terms of Service, our Disclaimer and other published guidelines, govern your interaction and use of this Website.

Periodic policy changes:

Please note that Dr Batra's® may reviews its Privacy Policy from time to time as it may deem fit (e.g., to track technology and/or legal changes), and hence this Privacy Policy is subject to change. We strongly suggest that you bookmark and periodically review this page to ensure continuing familiarity and awareness with the most current version of our Privacy Policy.

Opt-out option:

Your Rights under UAE & Bahrain PDPL:
You have the right to request:

Access: View and obtain copies of your personal data stored with us.

Correction: Request corrections to inaccurate or incomplete data.

Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to legal retention requirements.

Data Portability: Receive your data in a structured, commonly used format.

Objection & Restriction: Object to or limit processing of your data in some instances.

Withdrawal of Consent: You can withdraw your consent at any time so we can process your data.

How to Exercise Your Rights:

To exercise your data rights, email [email protected] with your request. We will process your request within the timelines prescribed by applicable laws (30 days under Bahrain PDPL, UAE PDPL & DIFC Law).

Your requesting available information about you:

If you want to find out what information Dr Batra's® has in its database about you, please write to Dr Batra's® at the address mentioned in the contact details provided herein, call +91 22 3367 1200, or email to [email protected]. Please include your name, email address, and other information in the same format that you originally supplied to Dr Batra's® so we can be more certain of matching your request to the correct information.

• Information we may gather:

Dr Batra's® offers online resources designed to provide health, medical, and product-related information and services such as chat with doctor, online discussion forums, communities, counselling services, phone consultations and email communication etc. For the said purpose certain personally identifiable and non-personally identifiable information has to be gathered, relied upon and used, as described below. Non- personally-identifiable information.

General: When users come to our Website, we collect and aggregate information indicating their home server, but not their email addresses. Such information helps us identify the most popular content and portions of our Website and determine the effectiveness of our various promotional activities. We aggregate such information for internal review and thereafter it is superseded by more recent information.

This website uses cookies & tracking technologies in compliance with UAE, DIFC, ADGM & Bahrain PDPL. We use first-party cookies for session tracking and third-party analytics (e.g., Google Analytics, Meta Pixel).

You may opt out of non-essential cookies via the Cookie Preferences Panel available on our website. By continuing to use this website, you agree to our cookie policy unless you have opted out., the sites to which you link, the length of time you spend at any particular area of this Website and in particular Dr Batra's® services you choose to use. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Cookies allow Dr Batra's® to serve you better and to personalize your web-browsing experience. Nevertheless, you can control how and whether cookies will be accepted by your web browser. For more information on how to do this, please refer to the documentation accompanying your browser or third party websites.

• Personally identifiable information:

General: In certain areas of this Website, we require that you provide us with personally-identifiable information, in order to be able to use that portion or those portions of this Website. For instance, the names and contact information of persons who visit our Website are added to our database (presently maintained in Mumbai, India) so that, for example, they may be contacted in the future regarding Dr Batra's® products, services or future opportunities. Such contact may occur by email, telephone or mail, as Dr Batra's® deems appropriate.

Specific: Dr Batra's® may also collect health information about you that you provide by while enquiries/ raising queries or during the treatment/ responding to our questions and surveys (including but not limited to information pertaining to the ailment described by you, your medical history, pictures, records etc.).

Billing Information: As some of services provided by Dr Batra's® are paid services, Dr Batra's® may require additional information pertaining to your contact details, billing address, credit card information etc.

All such information collected is for the purpose of providing consultancy and counselling services to you. We may also collect information from you if you subscribe to any of our regular newsletters.

Providing us with the aforesaid information is optional. However, in some cases it may not be possible for us to provide the service in question without receiving certain information from you.

How we use the information we gather:

Third-Party Sharing & Processors:
We may share your data only with:

Authorized Service Providers: To deliver our services (e.g., payment processing, cloud storage, CRM).

Marketing Partners: Only with your explicit consent can you opt out anytime.

Regulatory Authorities: If legally required under UAE or Bahrain laws.

We do NOT:

Sell or lease your data to any third party.

Share data with third parties without contractual safeguards, ensuring data protection.

• How We Use Non-Personally Identifiable Information: We aggregate data on users' home servers for internal review purposes, in order to build higher quality, more useful online services and better products, e.g., by performing statistical analysis of the collective characteristics and behaviour of our users. Following such internal review, such aggregated information is then superseded by more recent information.

• Dr Batra's® collects and processes personally identifiable information to improve user experience and offer relevant services within its ecosystem. Based on your interactions, we may use your data to provide additional services and communications, subject to your explicit consent.
• Communications may be facilitated through trusted third-party service providers for secure data processing and outreach.
• Your data will not be sold or shared with external marketers, and you can opt-out anytime via the unsubscribe link, email, or by contacting us.

• If transferred outside UAE/Bahrain, we will ensure legal safeguards such as Standard Contractual Clauses (SCCs).

Additionally, Dr Batra's® shall use the information provided by you to administer and respond to your enquiry. Your enquiry will be researched by our information team, who will respond to the same. Dr Batra's® shall make best endeavours to securely store the information supplied and the response provided. Dr Batra's® may also produce reports on the use of the services utilised by the user to monitor and develop the services.

With your permission, academic institutions and/or Dr Batra's® may use your data for case studies, wherein your name, age, ailment and other details may be revealed. In these instances, we shall inform you in advance and obtain your consent for the same. You will have the choice to opt out of the study.

Dr Batra's® reserves the right to disclose information contained in our access logs concerning any user as we reasonably feel is necessary to protect our systems or business. In particular, we reserve the right to disclose such information when a user is in violation of our current or later Terms of Service, Disclaimer, Privacy Policy or other published guidelines, or initiates or participates (or is reasonably believed to participate) in any illegal activity, even without a subpoena, warrant, or other court order, and to disclose such information in response to court and governmental orders, civil subpoenas, discovery requests, and as otherwise required by law. Other causes of release of data may include but are not limited to: (i) taking precautions against liability issues; (ii) to assist government enforcement agencies; (iii) to investigate and defend Dr Batra's® against third party claims or allegations; (iv) to protect the security or integrity of the Website and/or services provided by Dr Batra's®; and/or (v) to protect the rights, property, or personal safety of Dr Batra's®, users of the Website and any other person.

Dr Batra's® shall be entitled to share your information for business reasons such as reorganization/ divestment of its business through sale, merger or acquisition. Dr Batra's® will, in such a scenario, obtain written assurances that the information will be adequately and appropriately protected in these circumstances.

Consultancy and counselling are intended solely for your use. All information is tailored to meet your individual situation/circumstances (on the basis of the information furnished by you) and is therefore not appropriate to be shared with others. You shall not without prior written permission from Dr. Batra's share this information with any person whosoever, and/ or alter or edit the same.

Disclaimer

Dr Batra's® disclaim any liability arising out of sending transaction verification code to the prospective user on the telephone number provided by him /her or otherwise, despite opting for DND services.

How the User Can Access or Correct Information:

In order for Dr Batra's® to provide effective consultancy and counselling services, you shall be required to provide full, complete information and updated information pertaining to the ailment (including but not limited to your medical history). Dr Batra's® shall be entitled to presume that the said information provided by you is true, correct and updated.

You can access all your personally identifiable information that we collect online and maintain by calling us or sending us an email as per the contact details stated herein. Where offered, you also may update your personal information by modifying information that you previously have entered into forms or data fields on our Website.

Please note that Dr Batra's® shall not be responsible in any manner whatsoever for wrong diagnosis and/ or prescription. We will use reasonable efforts to correct the incorrect information. We use this procedure to better safeguard your information.

Interactive Areas:

Dr Batra's® provides certain services such as bulletin boards, discussion forum, chat rooms and other interactive areas ("Interactive Areas") on the Website.

Any information you reveal in the Interactive Areas, including but not limited to any public forum is not subject to this Privacy Policy and can be seen by third parties unrelated to Dr. Batra's. It is therefore important that you carefully consider what information you disclose in these Interactive Areas. Further, Dr Batra's® can not and does not control the acts and comments of the users of its Website's services or monitor the accuracy of postings by such users. If communications in such Interactive Areas are not in conformity to the Terms of Service, Disclaimer or the Privacy Policy, Dr. Batra's shall solely be entitled to investigate the allegation and remove or request the removal of the communication. Dr. Batra's reserves the right (but is not obligated) to edit or delete any communication posted on the Website, regardless of whether such communication violates these standards for content. The views expressed by the users of this Website (including but not limited to the Interaction Areas) are that of the users and Dr Batra's® does not subscribe to or agree with the contents therein in any manner whatsoever. Dr Batra's® cannot and does not assume any responsibility for any actions or omissions of third parties, including other website users and the manner in which they might use information received from Dr Batra's®. In the event that you encounter any user who (a) is improperly collecting or using information about you or other users; or (b) making inappropriate comments or remarks, please contact us at +91 22 3367 1200, or email to [email protected]. 

Data Security:

Data Storage & Cross-Border Transfers: Data can be stored in servers located in India, Dubai, Abu Dhabi, Bahrain, or third-party cloud servers.

Transfers outside the UAE/Bahrain will be conducted in compliance with Article 22 of the UAE PDPL and Article 12 of the Bahrain PDPL, ensuring equivalent data protection standards.

To protect data during international transfers, we will use standard contractual clauses (SCCs) or binding corporate rules (BCRs).

Your explicit consent will be needed before transferring data outside these regions.

Security Measures:

We implement ISO 27001-certified security controls, TLS encryption, and multi-factor authentication to protect against unauthorized access, data breaches, and cyber threats. Due to the nature of online consultancy, chat and counselling, it is your personal responsibility to secure your own copies of your passwords and related access codes for our online resources.

You must promptly notify Dr Batra's® of changes to: (a) your account or membership number; (b) your address and (c) any other information as you may deem fit (including but not limited to information pertaining to your health). You must also promptly notify Dr Batra's® if you become aware of any actual or potential breach of security, such as the unauthorised disclosure or use of your member identification, user name or password etc. We will be mailing you newsletters and updates from time to time and you agree and understand that this will not be in violation of Privacy Policy herein.

Third party website:

In the event that you access any third party website through this Website, Dr Batra's® highly recommends that you consult the respective privacy policy, disclaimer and terms of use of that website. These links are provided solely as a convenience to you and not as an endorsement by Dr Batra's® of the content on such third-party websites. Dr Batra's® does not and can not control the contents and activities of other websites.

Dr Batra's® Commitment to children's privacy:

Protecting the privacy of children is very important to Dr Batra's®, and in furtherance of this, it does not collect or maintain information at the Website from those under 18 (eighteen) years of age. No part of its Website is structured to cater to minors.

Feedback:

This Website and emails received by you may include surveys that seek your feedback on the services provided to you by Dr Batra's®. This information is used to improve our services and identify Website and service enhancements. By providing Dr Batra's® with any information or ideas you acknowledge that Dr Batra's® is free to use this feedback for any purpose whatsoever, without any compensation to you. 

Consent:

By using the Website, you agree that the terms set out in this Privacy Policy are reasonable. If you do not think they are reasonable, you must not use this Website. You fully and completely understand the contents herein and agree to the same. You are acting on your free will and consent to the contents herein.

Contact us:

Should you have other questions or concerns about this Privacy Policy, please write to Dr Batra's® registered office at 2nd Floor, H. Kantilal Compound, Andheri - Kurla Road, Sakinaka, Andheri (E), Mumbai - 400071, Maharashtra, India, or call us at +91 22 3367 1200, or send an email to [email protected]