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Patient Support
Support Team
- Our team of doctors at Dr Batra's™ is always ready to assist the patients with their treatment queries - whether personally at the clinics, on telephone, via email or chat
- Our team at the HRC also works tirelessly to ensure efficient communication and provides support 12 hours a day To receive feedback from patients thereby helping us in improving our servicesto our patients for
- Fixing appointments
- Rescheduling appointments
- Receiving medicines requests by courier
- Attending to patient queries
- Receiving patient complaints and feedback and directing them to respective doctors
- Providing vital information requested by patients from time to time
- In addition, at every clinic of Dr Batra's™, our Patient Relationship Officers (PRO) ensure smooth functioning of clinics so that our patients receive the best services. Some of their functions include
- To guide the patients as to the treatment process
- To attend to patient queries
- To receive complaints related to services and take appropriate steps
- To receive feedback from patients thereby helping us in improving our services
Our PROs undergo extensive training in patient interaction since patient-care and co-ordination between the doctor and patient is of paramount importance to us. Our prime focus is to ensure that the quality of assistance is maintained and hence we have only a specific number of patients assigned to each PRO.
Additional Support
- Telephonic support at the clinics - during the clinic working hours, patients can call up for any kind of assistance in the treatment process
- Email support - Email us your queries and we shall respond to them in the shortest possible span of time
- Chat support - Our doctors are available 12 hours a day - 7 days a week to ensure that your query is spontaneously resolved should you need immediate assistance
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